News & Events

Telephone Lines

There has been an immense demand on the telephone lines since the roll out of the covid 19 vaccination programme.

PLEASE do not ring with vaccine queries. Please either contact 119 or use the NHS website.

We have been advised by our telephone provider that this is due to patients repeatedly pressing redial when they hear the engaged tone. This is causing enormous problems for both the patients and the Practice. We cannot install more telephone lines but are adding extra lines into the queueing system to try to avoid the engaged tone.

However we still need your help. If you do hear an engaged tone then the lines are VERY busy and you have not even reached the queue. Please wait a little while and try again.

Thank you for your support.

COVID Vaccinations

Hartlepool And Stockton Health (H&SH)

Please note H&SH are running vaccination clinics at Queens Park Medical Centre. Should you wish to contact them to book or rearrange an appointment please use 01642 967039 (Open Monday-Friday, 9am-5pm)

To find out more information on who can receive the vaccine please click here

Proof of Vaccination

Should you require proof of your COVID Vaccination you can download the NHS App. It is available on iOS and Android. To use it you must be aged 13 and over and registered with a GP surgery in England.

Alternatively you can click here and follow the instructions to request a letter confirming your vaccination status.

Please do not contact your GP surgery about your COVID-19 vaccination status. GPs cannot provide letters showing your COVID-19 vaccination status


Help control the virus

To see the latest up to date information on COVID-19 please click here

Nurse Practitioners

What is an Advanced Nurse Practitioner?

Nurse Practitioners are trained specialist nurses. They have undertaken additional medical education in order to provide advanced nursing care and to prescribe medication. Nurse Practitioners can provide treatment and advice for many problems for which you may have seen a doctor for in the past. Their main areas of expertise are in the management of common illnesses and long term conditions. The nurse practitioners can assess and examine you, make diagnosis and provide advice and treatment including a prescription if required. They can make referrals to hospital doctors or health care professionals and admit patients into hospital when necessary.

There are some limits to their responsibilities, unfortunately they are unable legally to sign a sickness certificate, however they can ask your GP to issue one. The Nurse Practitioners work closely with your GP and liaise frequently about your care.

What can a Nurse Practitioner treat you for?

  • Acute chest infection
  • Conjunctivitis/sticky discharging eye/Stye
  • Cystitis
  • Diarrhea, constipation, piles
  • Dizziness, unusual headache
  • Earache, swollen glands
  • Thrush
  • Raised temperature that does not improve after home treatment
  • Shingles
  • Tonsillitis, cough, sinusitis, sore throat, colds and flu-like symptoms
  • Urinary tract infections
  • Vomiting
  • Wounds or rashes
Nurse Practitioners may also help you with many other problems such as menstrual disorders, unexplained weight loss, breast lumps and depression. Nurse Practitioners can also manage long term conditions such as asthma, eczema and high blood pressure.

Face Coverings

Please be aware in line with current guidelines we are asking anyone who attends the Practice to wear a face covering.

We are aware that some patients might be understandably anxious about the Government's recent announcements around the use of face masks in various public settings. GP's are unfortunately NOT in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask.

The government guidance on exemptions suggests there is no requirement for evidence for exemption therefore it is sufficient for an individual to self-declare this.

When to wear a face covering

Different regulations exist for wearing face coverings in different parts of the UK:

In England, you must wear a face covering by law in the following settings:

  • public transport
  • indoor transport hubs (airports, rail and tram stations and terminals, maritime ports and terminals, bus and coach stations and terminals)
  • shops and supermarkets (places which are open to the public and that wholly or mainly offer goods or services for retail sale or hire)
  • indoor shopping centres
  • banks, building societies, and post offices (including credit unions, short-term loan providers, savings clubs and money service businesses)
You are expected to wear a face covering immediately before entering any of these settings and must keep it on until you leave.

You are also strongly encouraged to wear a face covering in other enclosed public spaces where social distancing may be difficult and where you come into contact with people you do not normally meet.

Face coverings are also needed in NHS settings, including hospitals and primary or community care settings, such as GP surgeries. They are advised to be worn in care homes. Individual settings may have their own policies and require you to take other measures.

To find more information please click here

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