Pharmacy First Service

From 1st February 2024 patients can now go to their local pharmacy for help with seven minor conditions which would previously have required an appointment at a GP Practice.

As experts in medicines and managing minor illnesses, pharmacists have been backed by Government and the NHS to provide a new NHS ‘Pharmacy First’ service. Most pharmacies in the area have signed up to support people in certain age groups seeking help for sore throats, earache in children, sinusitis, infected insect bites, impetigo, shingles, and urinary tract infections in women.

If you have symptoms that suggest you may have one of these conditions, you can now walk into a pharmacy and be offered a consultation with the pharmacist. Under the new service pharmacists can provide advice and, if clinically necessary, will offer an NHS medicine to treat it (NHS prescription charge apply if you normally pay for medicines supplied on prescription). Should the pharmacy team be unable to help, you will be directed to your GP surgery or A&E as appropriate.

Find the new service at a pharmacy near you using the NHS website:

About the service

  • The Pharmacy First service enables members of the public to visit pharmacies, as a first port of call, for help with a range of common minor conditions.
  • The service enables pharmacists to offer advice to patients and supply NHS medicines (including antibiotics), where clinically appropriate, for:
    1. Sinusitis – for children and adults aged 12 years and over;
    2. Sore throat – for children and adults aged 5 years and over;
    3. Earache (Acute otitis media) – for children aged 1 to 17 years;
    4. Infected insect bite – for children and adults aged 1 year and over;
    5. Impetigo – for children and adults aged 1 year and over;
    6. Shingles – for adults aged 18 years and over; and
    7. Uncomplicated urinary tract infections in women aged 16 to 64 years.

It is hoped that the service will be expanded to include more conditions in the future.

  • In the consultations with a pharmacist, people with symptoms suggestive of the seven conditions will be provided with advice and be supplied, where clinically necessary, with a prescription-only treatment under a Patient Group Direction (PGD) or a pharmacy only medicine.
  • If the pharmacy team cannot help with the condition the patient is presenting with, they will be referred to the appropriate healthcare access point, such as a GP surgery or A&E.
  • In addition to this, patients can continue to be able to access emergency prescription medicines or consultations on other minor conditions where they have been referred to the pharmacy by NHS 111, their GP surgery or other settings.
  • The Pharmacy First service launches on 31st January 2024, but as it is an optional service so not all pharmacies will offer it. The website is adding a service finder to help people locate which pharmacies are providing it near them:

Date published: 16th February, 2024
Date last updated: 16th February, 2024