We really appreciate it when our patients take the time to let us know that things went well for them. It’s always nice to receive positive feedback, and the messages are always passed on to the relevant teams. Here’s what some of our patients have been saying about us in recent months:
“Reception staff are always friendly and helpful. Had a recent serious medical occurrence and the reception staff did everything they could to get me treated quickly. Dr Kwan and Dr Rashid went above and beyond to ensure I had the necessary help to get me get through this episode. I cannot thank both of them enough, for their kind words and demeanor. I am very fortunate to have Dr Kwan as my GP. I have complete confidence in everything he tells me. As well as being extremely professional in his role as a GP. his personality and genuine concern shine through every consultation. Thank you for all the help you have given me at the practice, these last few weeks”
“I was seen in surgery today by a GP registrar. I was nervous as I have such confidence in Dr Hodges and not keen to see someone else. However she was brilliant, kind thorough and patient. We still have no answers so I will likely need to return but as opposed to only being confident to see Dr Hodges I would be happy to see this doctor again too. Please pass on my thanks, she was really excellent”
“I want to say a big thank you to your Health Care Assistants for the excellent, professional care they have given to myself and my mother over the years. They have always gone the extra mile and show my mother patience and kindness. They are an absolute credit to the practice”
“I saw the Nurse Practitioner who took the time to listen, ask questions and cover everything thoroughly. I wanted to give the nurse the recognition she deserves. She is a credit to Queens Park”
“Excellent service from the doctor, really professional, very helpful and sorted out my problems. Thank you very much”.
“I would like to say thank you to all the nursing staff that have treated me they have been excellent. They are all a credit to the surgery and the NHS”
“My experience with your Receptionist was exceptional. She was so very helpful and is a credit to the Practice. Thank you”
“The kindness and care received was exceptional. I would like to say big Thank You to the reception staff , nurses and doctors who helped with professionalism and kindness. Many Many Thanks”
“I would like to commend the nurse I saw. She was extremely helpful and I was so impressed with her professionalism, together with a friendly and understanding manner that put me completely at ease. In these days when people are quick to complain I really wanted to pass on my thanks and appreciation”
“The doctor was very helpful and friendly. He explained everything clearly and discussed options available to me. 10/10”
“All the staff at QPMC are pleasant, polite and professional. I am always very happy with the way I am treated”
“You have a fantastic team and we appreciate your hard work!”
“Queens Park is a breath of fresh air. Receptionists are lovely, phone answered very promptly and I got to see a NP within 30 minutes of my call. I can’t praise you enough”
“I would like to say how helpful and friendly the staff have been. Medical receptionists often get a bad reputation, but this is clearly not the case at your practice, please pass on my regards to the staff as they are doing a great job under no doubt difficult conditions”
“I was dealt with efficiently, pleasantly and courteously by the Health Care Assistant. The receptionist was kind patient and helpful. Both members of your staff are a credit to QPMC, the NHS and to themselves”
“I wish to say a big THANK YOU to your receptionist, for her help and assistance. What a pleasant and efficient lady, a credit to your staff. Many thanks for all her help it is very much appreciated”
