Please be aware that during the Covid-19 pandemic that:
- We will not be issuing any more than your normal supply of medication
- We are not able to issue inhalers for anyone that hasn’t had them in the last year but if they are concerned about symptoms please call the practice for a GP telephone call
Ordering your repeat prescription
Prescription requests cannot not be taken over the telephone, instead you can order your repeat medication in a number of ways:
Online via Systmonline
The simplest way to order your repeat medication is by using SystmOnline which enables you to manage your medication and appointments, plus access your medical records.
At the surgery
Drop your paper reorder form into the surgery letterbox.
You are advised to contact the pharmacy to see if the prescription has been completed and sent to them. Alternatively you can contact us to check the response to your request after at least two full working days. We do endeavour to get your prescription to you as efficiently as possible, but safe prescribing of medication is essential and there may be some circumstances where this is delayed.
Urgent prescription requests
Due to an increasing number of requests for repeat prescriptions to be issued urgently, we have had to review how we handle these requests in order to provide safe and consistent service to all of our patients. Requests for prescriptions outside the normal prescription protocol impacts significantly on both doctor and administration staff time.
We will not process any requests as urgent without the accompanying form. A request is only deemed urgent if you have physically run out of medication and have to take that day. Urgent prescription requests must be submitted in writing at the surgery.
Medication reviews will need to be carried out periodically by your GP, the clinical pharmacist, a nurse or a health care assistant. You will be told when you are next due a review at your appointment. We will also endeavour to communicate with you when a review is due, this may be through text message, a letter, email or as a note on your prescription, depending on your preferences.
Please do come and see us for medication reviews when requested. These are important to help make sure that the medication that we prescribe for you is safe and effective.