Ordering your repeat prescription

Prescription requests cannot not be taken over the telephone, instead you can order your repeat medication in a number of ways:


Using the NHS App

Did you know you can manage repeat prescriptions from Queens Park Medical Centre in the NHS App?

You can easily choose where your prescriptions are sent. So, if you know you’ll be away from home or you are moving home, you can change your nominated pharmacy from within the app.

You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.

It’s easy to use, and, if you hit a snag, you can go to ‘Help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp.

Find out more about the NHS App at: www.nhs.uk/nhsapp


Online via Systmonline

You can order your repeat medication using SystmOnline which enables you to manage your medication and appointments, plus access your medical records.

Click here to use the online service

At the surgery

Drop your paper reorder form into the surgery letterbox.

You are advised to contact the pharmacy to see if the prescription has been completed and sent to them. Alternatively you can contact us to check the response to your request after at least two full working days. We do endeavour to get your prescription to you as efficiently as possible, but safe prescribing of medication is essential and there may be some circumstances where this is delayed.

Urgent prescription requests

Due to an increasing number of requests for repeat prescriptions to be issued urgently, we have had to review how we handle these requests in order to provide safe and consistent service to all of our patients. Requests for prescriptions outside the normal prescription protocol impacts significantly on both doctor and administration staff time.

We will not process any requests as urgent without the accompanying form. A request is only deemed urgent if you have physically run out of medication and have to take that day. Urgent prescription requests must be submitted in writing at the surgery.

Medication review

Medication reviews will need to be carried out periodically by your GP, the clinical pharmacist, a nurse or a health care assistant. You will be told when you are next due a review at your appointment. We will also endeavour to communicate with you when a review is due, this may be through text message, a letter, email or as a note on your prescription, depending on your preferences.

Please do come and see us for medication reviews when requested. These are important to help make sure that the medication that we prescribe for you is safe and effective.

NHS prescription charges and exemptions

Go to the NHS website for the latest prescription charges and exemption criteria

Date published: 8th October, 2014
Date last updated: 19th May, 2023